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North Carolina

These resources – like the public health crisis itself – are constantly evolving and are only current as to the date of publication. This page was last updated on July 16, 2020.

For more up-to-date information on the relief programs available in North Carolina, we recommend that you visit the state's COVID-19 Information Hub, the North Carolina Department of Commerce or the North Carolina Center for Nonprofit Organizations' Nonprofit Pandemic Resources

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Description of Program and Relief

Suspension of Utility Disconnections for Non-Payment, Allowing Reconnection, and Waiving Certain Fees

In light of COVID-19, the Governor has passed an Executive Order mandating that all electric, natural gas, water, and wastewater public utilities, including resellers, cease customer disconnections due to non-payment of utility bills, except where necessary as a matter of safety or where requested by the customer, and waive the application of late fees incurred during the State of Emergency as declared by Governor. Utility providers are encouraged to reconnect previously disconnected service to the extent practicable and waive any penalties or reconnection fees. Any policies or ordinances that prevent re-connection of disconnected customers are suspended.

Utility providers shall not bill or collect any fee, charge, penalty, or interest for a late or otherwise untimely payment that becomes due while the Executive Order is in effect. Customers shall be provided the opportunity to make reasonable payment arrangements to pay off over at least a six month period any arrearages accumulated during the effective period of the Executive Order.

Government or Lead Agency

Office of the Governor

Dates Available

Effective March 31, 2020, through July 29, 2020

Eligibility Requirements/Restrictions


Application Deadlines (If Applicable)


Contact for More Information

To contact the Office of the Governor, click here.

List of Additional Information

For more information, please click here.

© 2021 Paul, Weiss, Rifkind, Wharton & Garrison LLP. This does not constitute legal advice and does not create an attorney-client relationship. In some jurisdictions, this publication may be considered attorney advertising. Past representations are no guarantee of future outcomes.

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