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These resources – like the public health crisis itself – are constantly evolving and are only current as to the date of publication. This page was last updated on May 21, 2020.

For more up-to-date information on the relief programs available in Arizona, we recommend that you visit Arizona Together.

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Description of Program and Relief

Electric Utility Relief Package

Governor Ducey announced a cooperative agreement with the state’s largest electric utilities to continue to provide reliable electricity to homes, hospitals, and businesses during the COVID-19 crisis. Pursuant to the cooperative agreement, Arizona Public Service, Salt River Project, and Tucson Electric Power have agreed to the following:

  • No residential customer will lose power due to inability to pay;

  • No penalties, late fees, or interest will be assessed;

  • The utility companies will work with customers to provide flexible options for payment;

  • Customers will be permitted to switch utility plans, if they chose a plan under circumstances which no longer apply.

Government or Lead Agency

Office of the Governor

Dates Available

The duration of the COVID-19 crisis

Eligibility Requirements/Restrictions

Electric utility customers of Arizona Public Service, Salt River Project, and Tucson Electric Power in Arizona

Application Deadlines (If Applicable)


Contact for More Information

To contact the Office of the Governor, use this form.

To contact Arizona Public Service, please call (602) 371-7171 or use the residential live chat here, Monday through Friday, 7:00 a.m. to 7:00 p.m.

To contact Salt River Project, call (602) 236-8888 at any time.

To contact Tucson Electric Power, call (520) 623-7711, Monday through Friday, 7:00 a.m. to 6:oo p.m., or message customer care here.

List of Additional Information

For more information, click here.

© 2021 Paul, Weiss, Rifkind, Wharton & Garrison LLP. This does not constitute legal advice and does not create an attorney-client relationship. In some jurisdictions, this publication may be considered attorney advertising. Past representations are no guarantee of future outcomes.

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